Today’s world, organizations put more emphasis on people orientation rather than process orientation. It just because the culture change adapted by the organization which will deliver a competitive advantage. Organization has changed their thinking towards the organization not just mere a traditional organization but people oriented organization.
I have listed out my thoughts over “What the effort should be made by any organization” - which has been catered by my experience in the industry:
- Organization who is investing heavily in executive education and leadership training, strategic skills for top people.
- Organization who is committed not just to being a great place to work but a great place to invest for an employee’s career.
- If any organization wants to get profit to a great extent, they should keep in mind that there is a correlation between associates and the organizations profitability.
- Organization who thinks that their associates are the first customer they sell. A Customer-focused culture can only be build by making their associates profitable in terms of their experience, by achieving their ambitious objectives, satisfaction of work, ownership of their work(here I would not say authority but ownership because there is a vast difference between this two), flexibility in timings, leaves, compensation, etc.
| Century of culture | New culture |
1 1. Formal and Rigid | 1. Informal and Flexible |
2 2. Employees need to dress formally. They were dissuaded from customizing or decorating their cubicles. | 2. Relaxation in dress code, and can also decorate their cubicles at times of any events. |
3. 3. They desist from decorating their cubicles. | 3. They are insisted for decorating their office premises on some events. |
4. 4. A band of “office police” reporting to the HR department to ensured that the employees complied with the rigid rules. | 4. Disbanding of “office police”. |
5 5. Organization was not giving their attention to employees in coaching at all levels in the hierarchy. | 5. Organization has now started making investment in training, coaching of employees. |
6 6. Employees call their superior and co-worker by prefix like Sir, Madam etc. | 6. This type of organization encourages their employees to call their superior and co-workers by their First name. |
7 7. Rigid culture were intimidating new recruits which in turn results in a high turnover and acting as a hindrance in attracting talent. | 7. Modern Organization has started recruiting new blood instead of recruiting from within. |
Steps taken to improve by the old culture organization
- Symbolic Changes :
- Old cultured organization has taken place symbolic changes which includes dress codes, cubicle decor and disbanding of the “office police”.
- Revolutionary change in the Environment/Culture : o Culture plays a vital role in the performance of the company & it would result in a competitive advantage also. So, modern organization has provided a democratic and flexible environment to their employees.
- Training & Development of Employees :
- Organization should kick-start a process to groom leaders and provide ongoing in-house training to all the employees. So, at the same time organization would not have to spend on outsource training.
Multiplier Effects with coaching
- Modern organization has committed to provide training and coaching to their employees at all level.
- Employees are being trained at variety of level like leadership issues, professionalism, etiquette etc.
- Winning Together Principle :
- Organization has now understood that if they plays the games in the business together with employees mutually, they both will be benefited.
- Change in Compensation Program :
- In any organization, HR department plays a very crucial and invaluable role
- Organization should come up with new revised compensation program and implement the strategies like pay hikes which are linked up with the performance.
- Company should also consider outsiders for higher positions instead of following the past practice of promoting from within, irrespective of whether the person fitted the position or not.
- HR should start monthly newsletter for the management to communicate any changes in the respective department.
- Hierarchical Structure :
- In old-cultured organization, employees could not think of reaching a senior management position without working as a lower level position.
- Participation in employees objective :
- Old cultured organizations has now realized that they will not be able to achieve their Vision, Mission until they achieve the objective of their employees.
- So, modern organization should seat with employees and should understand their objective for career.
In nutshell, to win competitive situation, organization had to shed certain aspects of its ongoing century-old culture.
Organization should always remember following principles:
PERFORMANCE ASSOCIATES INTEGRITY RECOGNITION TEAMWORK INNOVATION COMMUNITY CUSTOMERS SHAREHOLDERS |
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